| Ordering
Making
a purchase
Browse the site, and if you see
a product you wish to purchase, click on
the ‘buy’ button underneath it.
Continue to add items until you
have completed your order, and you can also
continue to other parts of the site before
returning to your shopping cart, without
losing the items you have already selected.
You can remove items, or indeed completely
empty your cart at any time, by simply clicking
on the appropriate button.
When you have chosen all the products you
want, click the ‘checkout’ item
and follow the instructions for purchasing
the items that you have chosen. Make sure
that you enter the correct checkout, so that
if you are sending a package to a BFPO address
you must ensure that you click on the link
to the BFPO checkout. You can check
the items in your shopping cart at any time
by simply clicking the ‘view cart’ button.
The site uses a login and password system,
which means that returning customers will
not have to re-enter all their personal information.
and re-ordering will be a lot quicker. However,
if you do not wish to register you can proceed
to our quick check-out. Please bear in mind,
that if you do this, you will need to re-enter
your details again next time you order from
the site.
Order handling,
despatch and postage charges
How can
I place an order?
You can only purchase boxhappy products online. Soon after an order for a boxhappy product is
placed, you will receive a worldpay email
confirmation for the transaction amount.
This means your bank has authorised the transaction.
You will also receive an order confirmation
from us. You will then receive a despatch
notification from us once your goods have
been despatched.
You can pay by Visa, MasterCard, Switch,
Solo or Delta. All transactions are processed
using the internationally renowned Worldpay
payments system on a secure server.
Can you deliver bulk items/Are there
discounts for Corporate Accounts?
We are happy to fulfil bulk orders from
businesses. Be it an order for sales
force, management team, call centre staff,
trade suppliers or whoever, we are happy
to specially tailor a solution for you. To
discuss your requirements please send an email outlining your requirements
to corporatesales at boxhappy.com
What are my delivery options?
For orders placed of 'Boxhappy' boxes we offer a standard UK First Class Post delivery option. All working day (Monday - Friday) orders placed before 14:00 hours are despatched that afternoon. Most items will arrive the next working day, but Royal Mail state that First Class items can take 1 to 3 working days. Our UK delivery charge is currently £2.49.
If your package is being delivered to forces
personnel at a BFPO (British Forces Post Office) address, there is currently
a concessionary delivery charge of £2.20. Please ensure that you go through the seperate BFPPO checkout when instructed.
Can you deliver to a BFPO address?
Yes. We have been delivering hundreds of boxes a month to BFPO addresses worldwide for almost a decade. Boxes in the 'Military' section can be sent to BFPO addresses, as can boxes in the other sections of the site.
If you are sending a package to a BFPO address
you must ensure that you click on the appropriate
link when you are at the checkout. The link
asks you to 'click here' if you are sending
to a BFPO address. This will take you
to a separate checkout where BFPO addresses
can be entered in a specific format. It
is important that you do this as this checkout
has been specially built to recognise BFPO
addresses and the delivery charge at this
checkout is currently a concessionary rate
of £2.20 per box.
boxhappy.com
is contracted directly to the BFPO. As
such we despatch boxes directly to them
for distribution worldwide, saving you
time. We usually deliver to BFPO Commercial
Receipts (London) on Wednesdays,
however on weeks where volumes are high
we often deliver on additional days. Once
your box has been delivered by us to BFPO
you will receive an email 'despatch confirmation'
confirming that your order is on its way.
We do not email you again to confirm receipt
of your item.
Delivery
to H.M. military bases in the UK and
overseas is made via MoD central clearing
and we have no control over the ultimate
delivery time involved. Consequently,
we will not be held liable for any loss
whatsoever caused by late or delayed
delivery. However, as a guideline, delivery
to all BFPO Static Locations will be
between 4 and 8 working days.
Transit
times for delivery to Operational areas
are harder to determine. All we can guarantee
here is that your package will be despatched
quickly to BFPO Mill Hill and that they
in turn will forward your package on
promptly. BFPOs 655 and 677 ( Falkland
Islands & Ascension Island ) have
a much longer estimated delivery time,
which can be as much as 8 to 10 weeks.
Again, boxhappy.com cannot be held liable
for any loss whatsoever caused by late
or delayed delivery.
Again,
unfortunately we cannot be held responsible
for any damage to your products or losses
arising as a result of such damage once
the products have been collected from our
premises and are in transit to the relevant
BFPO address. We will not be held liable
for any loss caused to you by late delivery
or damage to the products once they have
left our premises. Again, please contact
us as soon as possible if your item does
not arrive when expected or if it arrives
damaged, and we will investigate. Before ordering please consider the suitability of items that you choose to send to BFPO addresses e.g. flowers and chocolates to hot destinations.
Please
note: we ask you to enter your contact
phone number before you proceed through
the order form. This is required in case
we need to contact you if there is any
issue with delivery. In the case of shipping
to BFPO addresses this phone number should
be your own.
Can you deliver to a PO Box number?
Regrettably, for security reasons
we cannot do so.
Can I send to multiple delivery
addresses?
No.
Cancellations & returns
boxhappy.com
reserves the right to refuse any order
or part of order, or to require further
or better information to enable it to evaluate
or process the order.
We
take pride in the quality of our gifts
and the reliability of the boxhappy.com
service.
We
rely on the accuracy of the shipping details
you give us and cannot accept liability
for late or failed delivery if this is
incorrect. If an order remains undelivered
we will email you for further instructions.
If it is not claimed within a reasonable
time we will recredit the price of the
goods to your credit card less any costs
and admin fees incurred by us. For items ordered for BFPO delivery you will need to advise us of non-delivery as soon as possible. We will then request a Track & Trace from BFPO, and if they cannot confirm delivery of your item a full refund will be made. You will need to advise us of 'non-delivery' within 10 weeks of placing your order. Please be aware that a Track & Trace cannot be requested until at least 25 days have passed from despatch of your item.
You should allow a minimum of 5 weeks for an item to arrive at a BFPO address. BFPO orders cannot be cancelled once they have been despatched. In instances where a recipient leaves their BFPO address before the item has arrived; BFPO will endeavour to deliver the item to their new address. If a minimum of 28 days has not passed from the order being placed we cannot be held responsible for any loss or damage to your products or losses arising as a result of such damage if the item has been sent to a BFPO address where the recipient does not reside or has left. Due to the persihable nature of goods we reserve the right to not make a refund for goods returned to sender (boxhappy.com) if they have been returned to us as a result of incorrect delivery details being provided, or the recipient having left his/her BFPO address within the aforementioned timeframe (ie within 28 days of the order being placed).
For UK delivery, in
accordance with The Consumer Protection
(Distance Selling) Regulations 2000 (as
amended), if you are not completely happy
with any item you have purchased from us,
for whatever reason, please send it back
for a full refund of the purchase price.
Please note that you shall be responsible
for the delivery costs of returning the
product(s) to boxhappy.com other than where
the product(s) received are damaged or
faulty. This guarantee is good for 7 days
from the original delivery date providing
the items are returned undamaged and in
the same packaging as despatched. Please
email us at customerservice@boxhappy.com
and let us know that you would like to
return an item(s) before you return anything.
You will then be sent a Returns Authorisation
number and address. We advise customers
to acquire proof of posting from the post
office, or to send goods by special delivery.
Once we have received the goods the refund
of the purchase price will go to the purchaser's
credit card. In the unlikely event that
you received damaged or faulty goods we
will issue a full refund including the
costs of post and packaging.
This does not
affect your statutory rights as a consumer.
If you have a comment or complaint about
any aspect of our service please contact customerservice at boxhappy.com
For non-boxhappy products ordered after following a link through our website; you will need to correspond directly with the retailer with whom your order was placed. Boxhappy.com is not responsible for the content of external Web sites linked from boxhappy.com. In no event will boxhappy.com be liable to any party for any direct, indirect, special or other consequential damages for any use of boxhappy.com, or on any other linked Web site, including, without limitation, any lost profits, cases of dispute between vendor and purchaser, business interruption, loss of programs or other data on a reader's computer or otherwise, even if boxhappy.com is advised of the possibility of such damages.
Can I swap items in box?
No.
Will the package received be exactly
as seen on the website?
For boxhappy products, almost
always, yes. We hold all items displayed
on the site in stock. However from time
to time a problem may occur with a particular
item. We reserve the right to replace items
with an item of an equal or greater value
in this circumstance or for any other reason.
Consequently, any sample images and/or
photographs of items displayed on the website
are supplied solely for information and
in no way import any express or implied
conditions or warranties as to quality,
description, fitness for purpose or merchantable
quality and you shall be deemed have satisfied
yourself as to such matters prior to ordering
items from the website. For products purchased from external linked sites please check the terms and conditions of the relevant website.
Products
A
number of products that we include as part
of our packages (and products at external sites linked to from boxhappy.com) may contain elements of
either nuts or nut oil. We always strongly
recommend that people with nut allergies
check the packaging of all consumables
and do not consume products that have a
nut warning. For the avoidance of doubt,
boxhappy.com shall not be held liable for
any loss, injury, damage or claims caused
as a result of nut allergies, save for
death and/or personal injury arising from
any deliberate act or omission by, or the
negligence of, boxhappy.com.
Paying
for your order
We accept all credit and debit cards
which show the Visa, Mastercard, Switch or
Delta symbols. All such payments are taken
using the internationally renowned online
Worldpay secure payments system. Some of the websites linked to from our website may diiffer in their card policies and payments suppliers.
The price for each boxhappy product shown includes
VAT at 20%.
Please
be assured you can have full confidence
that our on-line ordering service is fully
secure. All credit/debit card transactions
processed from this site use Worldpay for
a safe and secure shopping experience and
to give you peace of mind. We do not receive
your credit card information ourselves,
only confirmation that the transaction
has been authorised. Accordingly, boxhappy.com
cannot be held liable for any losses caused
as a result of fraudulent or dishonest
acts or omissions or for any other reason
whatsoever. Once you reach the order process
you will notice a padlock appear at the
bottom of your browser window and the address
at the top will change to begin with https://www .
Both are signs you that are entering a
secure site. For further information on
Worldpay visit http:///www.worldpay.com
Privacy
policy
We are committed to protecting your
privacy. We will only use the information
that we collect about you lawfully (in accordance
with the Data Protection Act 1998).
We collect information about you for 2 reasons:
firstly, to process your order and secondly,
to provide you with the best possible service.
We may e-mail you from time to time with
news of special offers or new products. You
will be able to opt out of receiving these
e-mails and will consequently not hear from
us again.
The type of information we will collect
about you includes:
• your name
• address
• phone number
• email address
We will never collect
sensitive information about you without your
explicit consent.
The information we hold will be accurate
and up to date. You can check the information
that we hold about you by emailing us. If
you find any inaccuracies we will delete
or correct it as soon as reasonably possible.
The personal information which we hold will
be held securely in accordance with our internal
security policy and the law.
If we intend to transfer your information
outside the EEA (European Economic Area)
we will always obtain your consent first.
We may use technology to track the patterns
of behaviour of visitors to our site. This
can include using a "cookie" which
would be stored on your browser. You can
usually modify your browser to prevent this
happening. The information collected in this
way can be used to identify you unless you
modify your browser settings.
If you have any questions/comments about
privacy, you should contact us.
T & C
s
Complaints Procedure
With our 100% satisfaction guarantee
and our excellent customer service we believe
that there will be very rarely a reason to
complain, but if you do have such a reason,
then we can confirm that we will acknowledge
such complaint within two working days and
will treat it with the utmost importance.
Send any complaints to customerservice at boxhappy.com.
We will endeavour to resolve your problem within three working days.
If your complaint is about a product purchased after following a link from our website to an external website - you should contact directly the retailer with whom your purchase and contract was made.
Copyright
You
may view and print out our pages for the
sole purpose of buying a product or products.
All material including (but not limited
to) descriptions, images, text, logos,
pictures, photographs and graphics on this
website is the property of boxhappy.com,
its affiliate companies or technology providers
and is subject to copyright. Any modification,
transmission, hiring, copying (other than
for non-commercial personal use) re-using
or otherwise using the content of this
website for public or commercial purposes
is strictly prohibited.
boxhappy.com
contains links to
other websites, which are provided to enhance
your shopping experience, but these sites
are not under our control. We will not
be held responsible for any loss or damage
caused by using these sites, which extends
to the information, products or services
displayed on those sites.
Disclaimer
of Warranties and Limitations of Liability
boxhappy.com makes no
warranties or representations, whether
express or implied, in relation to the
website, the content or the services hereunder
and, to the fullest extent allowed by applicable
law, we hereby disclaim all warranties,
conditions or duties of every nature whatsoever
including, but not limited to, implied
warranties or conditions of completeness,
non-infringement, merchantability, accuracy,
satisfactory quality and/or fitness for
a particular purpose.
We make no warranty
that the website and/or the services hereunder
will meet your requirements or will be
uninterrupted, timely, secure or error-free,
save that we will use our reasonable endeavours
(so far as we are able) to ensure that
the website and/or the services hereunder
will be operated in an efficient and reliable
manner.
You expressly agree
that the use by you of the website and/or
the services hereunder is at your sole
risk and that you understand and agree
that any material and/or data uploaded
or downloaded or otherwise obtained through
the use by you of the website and/or the
services hereunder is obtained at your
own discretion and risk. For the avoidance
of doubt, we do not guarantee that the
website is free from viruses or other infecting
programs and, therefore, you will be solely
responsible for any damage to your computer
system or any loss of data that results
from you uploading or downloading such
material and/or data.
Except
as specifically stated on this website,
to the fullest extent permitted at law,
neither boxhappy.com nor any of its affiliates,
directors, employees or other representatives
will be liable for damages arising out
of or in connection with the use of this
website. This is a comprehensive limitation
of liability that applies to all damages
of any kind, including (without limitation)
compensatory, direct, indirect or consequential
damages, loss of data, income or profit,
loss of or damage to property, claims of
third parties, loss of goodwill, loss of
earnings, and/or for any other loss that
is not reasonably foreseeable . For the
avoidance of doubt, boxhappy.com does not
limit its liability for death or personal
injury to the extent only that it arises
as a result of the negligence of boxhappy.com,
its affiliates, directors, employees or
other representatives.
In
the event that boxhappy.com is held liable
under these terms and conditions, our maximum
liability to you shall be the cost of the
product(s) purchased by you.
For non-boxhappy products ordered after following a link through our website; you will need to correspond directly with the retailer with whom your order was placed. Boxhappy.com is not responsible for the content of external Web sites linked from boxhappy.com. In no event will boxhappy.com be liable to any party for any direct, indirect, special or other consequential damages for any use of boxhappy.com, or on any other linked Web site, including, without limitation, any lost profits, cases of dispute between vendor and purchaser, business interruption, loss of programs or other data on a reader's computer or otherwise, even if boxhappy.com is advised of the possibility of such damages.
Supply
of the Service
We
agree to provide the services in respect
of this website with all the reasonable
skill and care expected of a competent
provider of internet services. Consequently,
we reserve the right to alter, update,
amend, suspend or withdraw such services
at any time and from time to time. The
website and/or the services hereunder
are provided on an "as is", "with all
faults" and "as available" basis. Accordingly,
we will not be responsible for any losses
resulting from your use, or your inability
to use the website and/or the services
hereunder.
Your
Obligations
You
acknowledge and agree the following:-
• to accept
responsibility for any content you transfer
through the website (including, but not
limited to, email);
• not to
use the website and/or the services hereunder
for any illegal purpose and in accordance
with all relevant laws in all jurisdictions
and all regulations, policies and procedures
of all relevant internet service providers;
• not to
use the website and/or the services hereunder
to transmit or post any material for the
purposes of publicity, promotion and/or
advertising or to distribute by any means
computer viruses or worms;
• not to
use the website and/or the services hereunder
to transmit or post any material which
is unlawful, untrue, harassing, abusive,
threatening, harmful, pornographic, fraudulent,
libellous, vulgar, defamatory, offensive,
or of an obscene or menacing character,
or in such a way as to cause annoyance,
inconvenience or needless anxiety;
• that boxhappy.com
neither endorses the contents nor assumes
responsibility for any threatening, libellous,
obscene, harassing or offensive material
contained therein, any infringement of
third party intellectual property rights
arising therefrom or any crime facilitated
thereby;
• not to
use the website and/or the services hereunder
such that the whole or part of the website
and/or the services hereunder is interrupted,
damaged, rendered less efficient or such
that the effectiveness or functionality
of the website and/or the services hereunder
is in any way impaired;
• not to
use the website and/or the services hereunder
in any manner, nor to post or transmit
any material thereon, which constitutes
a violation or infringement of any person,
firm or company or the rights thereof (including,
but not limited to, third party intellectual
property rights or confidentiality);
• not to
use the website and/or the services hereunder
to attempt any unauthorised access to any
part or component of the website and/or
the services hereunder or that of any third
party to which you can connect via the
website (or other directly or otherwise
connected network) or for any similar hacking
purposes whatsoever.
Indemnity
You agree to indemnify
boxhappy.com and its officers, directors,
agents and employees, immediately on demand,
against all claims, liability, damages,
costs and expenses, including legal and
other professional fees, arising out of
any breach of these terms and conditions
by you, the infringement by you or by any
other user of the website and/or the services
hereunder using your computer, of any intellectual
property or other right of any person or
entity, or any other liabilities arising
out of your use of the website and/or the
services hereunder.
Our Rights
We reserve the right
to close access to the website and/or the
services hereunder if your usage is deemed
excessive and against the interests of
other users of the website, or if you have
committed a breach of these terms and conditions,
or if you have engaged in fraudulent, criminal
or dishonest activity, or for any other
reason whatsoever. We also reserve the
right to modify or discontinue, temporarily
or permanently, the website with or without
notice to you, and you confirm that we
shall not be liable to you or any third
party for any modification to, or discontinuance
of the Website, at any time and for any
reason whatsoever.
We may amend or modify
these terms and conditions or impose new
conditions at any time upon inclusion of
an appropriate notice on the website signifying
that these terms and conditions have been
updated or amended. Any use by you of the
website after such changes are made shall
be deemed to constitute acceptance by you
of such amendments, modifications or new
conditions.
Back
Up
You
shall be responsible for keeping your own
copies of all content downloaded or otherwise
obtained by you in connection with your
use of the website. We will not be responsible
for any file recovery or for files lost
by you.
Force Majeure
We
shall not be liable to you for any delay
in, or performance of, our obligations
provided to you in connection with this
website arising from any cause beyond our
reasonable control including, but not restricted
to, the following: Invasion, act of war,
act of God, act of Government, Failure
in information technology or telecommunications,
labour dispute, fire, flood, industrial
action, explosion of civil commotion.
Law & Jurisdiction
These
terms and conditions are governed by
the laws of England and Wales , but do
not affect your statutory rights.
When
placing an order with boxhappy.com, you
are making an offer to purchase the goods
contained within that order. We reserve
the right to accept or decline that offer.
We do our utmost to ensure that the prices
displayed on our website are correct. However
we reserve the right to amend those prices
before we process your order. We will not
accept liability for any errors in the
description of goods on the website, and
can change those descriptions at any time.
We will however do our utmost to correct
any problems as soon as we become aware
of them.
Contact Us
Customer Service & Sales:
9am - 4.30pm Monday to Friday
customerservice at boxhappy.com
Ideas & Suggestions for gifts:
suggestions at boxhappy.com
Technical:
webmaster at boxhappy.com
Registered Office Address:
Boxhappy.com c/o Lightbulb Ventures Ltd
8 Holywell Hill, St Albans, Herts, AL1 1BZ
(No unsolicited correspondence accepted)
Company registered
details:
Boxhappy.com is owned by Lightbulb Ventures Ltd, a company registered
in England (registered number 4312514)
VAT
Registration Number 847 8849 55
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